Mohenjoz, a vibrant community of creative
and unique product sellers.
- When you buy from a shop on
Mohenjoz, you’re directly supporting an independent business. Because each
shop on Mohenjoz is unique in term of its products, policies, processing
times, and shipping methods. Therefore carefully check product details,
review shipping terms, refund and return policies, and other terms and
conditions of the product you want to buy before placing an order.
- We do our best to make sure
that all the products sold at Mohenjoz are genuine and conform quality
criteria. However if you feel the seller has cheated or sent an inferior
quality product immediately report us with valid proofs. We will
de-list the seller instantly.
- We ask that shops meet
Mohenjoz’s standards of customer service and honor their own policies.
After you’ve purchased an item, you can leave a review. If you have a
problem with an order and are unable to reach a resolution with the
seller, you can contact us.
- In order to have the best
experience on Mohenjoz, be sure to read shop policies and listings
carefully. Keep in mind that we do not protect transactions that are
completed off of Mohenjoz.
- Communicate with the supplier;
you're eligible to buy the item you are interested in. If you cannot meet
certain conditions, such as the minimum order quantity for an item, please
contact the supplier before ordering the item.
Customs & import taxes
Orders may need to clear customs in your
country. Please check if your order will incur additional import duties, taxes
or other customs related charges. Import duties, taxes or other customs charges
will be collected by the shipping company upon delivery. Suppliers are not
responsible for delays caused by the customs department in your country.
Additional costs or delays may occur during international trade. We sincerely
hope that you do not use additional import costs or customs clearance delays as
a reason for requesting refunds or leaving negative feedback.
Return & Exchange Policy
Please contact your seller for refund within 15
days of receiving products if;
- There is difference between the
item you believed you were purchasing and the item that was actually
delivered. Such is difference in color, style, size etc.
- The product is defective
- The packing or packaging is
broken.
The sellers are bound to
take returns and exchange products, however the buyer may have to bear up to
10% of product value and the shipping costs. Kindly also note that MADE TO ORDER
products cannot be refund or exchanged.
FOR MORE DETAILS, PLEASE
VISIT REFUND AND EXCHANGE POLICY
Payment Methods at
Mohenjoz
We accept payments
through:
- Cash on Delivery (Inside
Pakistan only)
- PayPal
- Credit Card/Debit Card
- Bank Transfer
- Easypay
No Hidden Charges
There are no hidden charges applied. All the
charges/costs are clearly mentioned at the time of check out. Please
contact customer support in case of any complaint.