Mohenjoz, a vibrant community of creative and unique product sellers.

  • When you buy from a shop on Mohenjoz, you’re directly supporting an independent business. Because each shop on Mohenjoz is unique in term of its products, policies, processing times, and shipping methods. Therefore carefully check product details, review shipping terms, refund and return policies, and other terms and conditions of the product you want to buy before placing an order.
  • We do our best to make sure that all the products sold at Mohenjoz are genuine and conform quality criteria. However if you feel the seller has cheated or sent an inferior quality product immediately report us with valid proofs. We will de-list the seller instantly. 
  • We ask that shops meet Mohenjoz’s standards of customer service and honor their own policies. After you’ve purchased an item, you can leave a review. If you have a problem with an order and are unable to reach a resolution with the seller, you can contact us.
  • In order to have the best experience on Mohenjoz, be sure to read shop policies and listings carefully. Keep in mind that we do not protect transactions that are completed off of Mohenjoz.
  • Communicate with the supplier; you're eligible to buy the item you are interested in. If you cannot meet certain conditions, such as the minimum order quantity for an item, please contact the supplier before ordering the item.

Customs & import taxes

Orders may need to clear customs in your country. Please check if your order will incur additional import duties, taxes or other customs related charges. Import duties, taxes or other customs charges will be collected by the shipping company upon delivery. Suppliers are not responsible for delays caused by the customs department in your country. Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

Return & Exchange Policy

Please contact your seller for refund within 15 days of receiving products if;

  • There is difference between the item you believed you were purchasing and the item that was actually delivered. Such is difference in color, style, size etc.
  • The product is defective
  • The packing or packaging is broken.

The sellers are bound to take returns and exchange products, however the buyer may have to bear up to 10% of product value and the shipping costs. Kindly also note that MADE TO ORDER products cannot be refund or exchanged.

FOR MORE DETAILS, PLEASE VISIT REFUND AND EXCHANGE POLICY



Payment Methods at Mohenjoz

We accept payments through:

  • Cash on Delivery (Inside Pakistan only)
  • PayPal
  • Credit Card/Debit Card
  • Bank Transfer
  • Easypay 

 

No Hidden Charges 

There are no hidden charges applied. All the charges/costs are clearly mentioned at the time of check out. Please contact customer support in case of any complaint.

 

we hope this information was helpful :)